Innervex CRM - Enabling you to analyse the behaviour of customers and their value.

Best Solution for managing and nurturing a company’s interactions with customers and sales prospects. Innervex CRMenables the company to analyse the behaviour of customers and their value. The main areas of focus are as the name suggests: "  customer, relationship, and the management of relationship ".

Marketing Automation

The Innervex CRM Marketing automation Module creates a beneficial bind between service and sales organizations. The Innervex CRM delivers on a range of goals in multiple environments (such as business-to-business and business-to-consumer). Often, the Innervex CRM is able to identify market segments and target them in as many ways as possible. Innervex CRM Marketing automation is able to identify customer prospects by name, location, and buying habits. In addition, it has proper analytical modules to support reporting and forecast of customer behaviour so that it can improve future campaigns.

Sales Force Automation (SFA)

Innervex CRM Sales Force Automation (SFA) module is the automation of the sales cycle by linking the outside sales, inside sales, technical support, management, and service and customer care. The goal is to increase communication and hence efficiency between sales and support teams.

Customer Service and Support

Innervex CRM Customer Service and Support module helps better understand one's customers and anticipate their interest in an enterprise's products and/or services through processes occurring throughout the marketing, sales, and service stages. Innervex CRM is designed to facilitate the capture, consolidation, analysis, and enterprise-wide distribution of data from existing and potential customers.

Partner Management

Innervex CRM Partner management module supports partners management, basic functionality for partner management, such as partner information management (create, search, update, and delete), opportunity and lead source tracking and automatic notification, opportunity and lead assignment and automatic notification, all of these based on user-definable rules and workflow. Innervex CRM provides a variety of pre-designed partner management reports, partner’s sales and performance reports, and tools to help implement best practices regarding different partner management activities.

Contract | AMC Management

Innervex CRM Contract / AMC Management module enables organizations to manage, whether electronically or in a more conventional manner, contract / AMC lifecycle from contract / AMC creation and modification, to contract / AMC expiration and renewal, while supporting for multiple currencies. Innervex CRM provides contract / AMC data record management process, a user-maintainable library of pre-designed contract / AMC templates for clauses and layouts, tools to help implement best practices regarding contract / AMC management activities, and pre-designed contract / AMC-related analytics (charts and graphs) available for display on dashboards and reports.

Project / Implementation

Innervex CRM Project/Implementation and Team Management module enables organizations to manage implementation/project lifecycle and project/implementation team, from project/ implementation kick-off and role definition to personnel assignment, project/ implementation execution and completion; all of these based on user-definable rules and workflow.

The three key phases in which Innervex CRM supports to:
  1. Acquire: Innervex CRM can help a business acquire new customers through contact management, selling, and fulfilment.
  2. Enhance: Innervex CRM combined with customer service tools offers customers service from a team of sales and service specialists.
  3. Retain: Innervex CRM enables a business to identify and reward its loyal customers and further develop its targeted marketing and relationship marketing initiatives.